We have tried to answer some of the questions that may occur to you.
Q. Where do you ship?
A. We ship anywhere within India. PreHugged.com ships within India to All Pin codes!
Q. Are there any Shipping charges?
A. Shipping is Free for orders of ₹ 500/- and above via India Post. Orders below ₹ 500/- would be charged a flat fee of ₹ 50/- per order via India Post. Optionally, you may choose to opt for Courier Delivery for flat rate of ₹ 75/- per order.
Q. Do you offer COD – Cash on Delivery?
A. We do not offer COD – Cash on Delivery as a payment option.
Q. What is your Return policy?
A. We will refund you in case you received damaged products. Since we wish to keep these preloved, PreHugged items affordable for all, we regret we are unable to offer returns just because you changed your mind. We hope you will understand 🙏 As these are preloved, PreHugged items, there could be parts missing. We highlight all these details in the Product description. Please do read it carefully before placing the order.
Q. How do you ensure that products are safe during COVID times?
A. Safety of our kids is of utmost importance to us. We wash the clothes and Disinfect / Sanitize the toys, books, etc. These safety measures are part of our protocol not only during COVID-19 times, but will always be adhered to at all times to ensure hygiene and quality control.
Q. How do I donate my kid’s stuff?
A. Currently we can arrange free pickup in Mumbai, Thane and Navi Mumbai area. Please contact us and we shall pick the bag of joy!
Q. What if I want to donate but don’t stay in Mumbai area?
A. You can courier us the bag of joy. After receiving the items we will reimburse courier cost up to ₹ 200/- Please contact us for more details.
Q. How do I sell my PreHugged Baby items here?
A. This is a Buying Platform for Customers. We don’t provide listing services for Parents to sell.
Still have questions? Contact us and we shall reply promptly.