Our Return Policy in short
In case you receive a damaged product at the time of delivery – please 👉 contact us within 48 hours of receiving the product (along with a photograph of the damaged product). We will find a mutually convenient way to resolve such issues. We are an honest bunch – and we only intend to serve you in the best possible way 😊.
Since we wish to keep these preloved, PreHugged items affordable for all, we regret we are unable to offer returns just because you changed your mind. We hope you will understand 🙏
At PreHugged, we follow a thorough quality process for every book. Each book undergoes our PreHugged Check, and we also show a detailed video showing every page, which is available on the product page for complete transparency before purchase.
As these are preloved, PreHugged items, minor signs of use are normal; there could be parts missing. We highlight all these details clearly in the Product description. Please do read it carefully before placing the order.
If you have any questions, please 👉 contact us
Our Return process
In case you receive a damaged product at the time of delivery – please 👉 contact us within 48 hours of receiving the product
Once we get your message, our customer service team will reply with the return instructions and advise you on how to arrange the return. Please do not send the item(s) back before contacting our customer service team.
To be eligible for a return, your item must be unused and in the same condition that you received it; in the original packaging.
You need to return the goods back to us. We do not offer refund of your return shipping cost.
We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. We do not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. Please provide us with a tracking number for the return shipment.
An email notification will be sent once the return has been processed.
We will refund the purchase price paid for the item, but we will not be able to refund any shipping costs incurred by you. In addition, we reserve the right to charge you for any taxes paid while goods are returned and we are charged by courier for recovering the returned package.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds for goods returned under our policy are made to the credit card, debit card, bank account or wallet into the account used originally to pay for the order.
Please allow approximately 1–2 weeks for your Refund processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
Refunds will only be made after we have received the returned shipment OR if the package has been lost in transit while being delivered to you.
If the product or packaging is used, we reserve the right to deduct any depreciation in value when refunding the product.
Cancellation of Order by Buyer
If your order has not been shipped, you have the option to request a cancellation within 24 hours of placing the Order. Please reply on our Order confirmation email OR 👉 contact us
Please note that a cancellation charge of 2% will be applied to cover the payment gateway charges associated with the transaction / refund processing.
Cancellation of Order by Us
We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason.
This shall be regardless of whether the order has been confirmed and/or payment has been received.
100% payment shall be refunded and the Buyer shall be informed of the same.
Still have questions? Contact us and we shall reply promptly.
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