We at VALS International Ventures Private Limited (“we,” “us,” or “our”) operate PreHugged.com (the “website” or “site”) to bring you information about our products and services. We know that our users (“you,” “your,” or “yourself”) care about how your personally identifiable information (“Personal Information”) is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting or using the PreHugged.com website and domain name, any other linked pages, features, content, mobile applications, and any other services we offer from time to time in connection with any of the foregoing (collectively, the “Website”), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy.

WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy describes how we collect, use, share, protect and process your personal information. Any information that you provide to us is used strictly to process and fulfill your purchase and/or for internal analytical purposes, as described in this Privacy Policy. We only share information for the purposes set out in this Privacy Policy, and we will not sell or redistribute any of your information to any third party. We use commercially reasonable efforts to protect your information from unauthorized disclosure. We may use the information from your order to process your purchase, provide a refund, provide customer service, improve or customize our products and services or fulfill applicable financial, tax, legal or compliance requirements. If you have any questions or concerns related to this Privacy Policy, please contact us.

This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Website.

  • Children’s Privacy
  • Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Services (as that term is defined in our Terms of Use). If you are under 13, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us or on the Services. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.

  • What Personal Data We Collect And Why We Collect It
  • We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to, among other things, personalize and improve our services, allow our users to set up a user account and profile, contact users, fulfill your requests for certain products and services, analyze how users utilize the Website, or as otherwise set forth in this Privacy Policy. We may share certain types of Personal Information with third parties (as described in this Section and in Section 7 below). We collect the following types of information:

  • Information You Provide to Us:
  • We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, username, phone number, credit card and other billing information, email address, shipping address, and your friends’ email addresses (which we will only use in order to invite them to use the Service), and your third-party account credentials (for example, your log-in credentials for Facebook). We may also collect information you supply to us regarding your personal preferences and interests. If you access the Service through Facebook Connect , you understand that some content and/or information in your Facebook account (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy.

    You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us or to take advantage of some or all of our features.

    We may anonymize your Personal Information so that you cannot be individually identified and provide that anonymized information to our partners. For example, we allow advertisers to choose the demographic information of users who will see their advertisements and you agree that we may use any of the information we have collected from you in non-personally identifiable form to allow our advertisers to select the appropriate audience for those advertisements. We might use the fact you have purchased or inquired about a certain brand of apparel, for instance, to show you advertisements for the company that sells that brand, but we will not tell that company who you are.

  • Information Collected Automatically:
  • While you visit our website, we’ll track:
    • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
    • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
    • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • We’ll also use cookies to keep track of cart contents while you’re browsing our site.
    • These cookies are used for Analytics, Advertising and Behavioral Remarketing.
    • For additional information, please visit our cookie policy.
  • When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
    • Send you information about your account and order
    • Respond to your requests, including refunds and complaints
    • Process payments and prevent fraud
    • Set up your account for our store
    • Comply with any legal obligations we have, such as calculating taxes
    • Improve our store offerings
    • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
  • E-mail and Other Communications:
  • We may contact you, by email or other means. For example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the Website. Also, we may receive a confirmation when you open an email from us. If you do not want to receive email or other mail from us, please indicate your preference by changing your account settings accordingly.

  • How long is information stored?
  • Your personal information is stored for set periods. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Where the information is necessary for the adequate performance of the contract between you and us for us to provide our services.
    • For customer service and resolution purposes.
    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and we may personalise such content based on what we believe may be of interest to you.
    • We may use the information to customise the website according to your interests.
    • We may use the information to send you relevant, personalised communications by post in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest. You are free to opt out of hearing from us by post at any time by writing to or emailing us
    • We may use the information for the purposes of fraud detection and prevention and enhancing safety on our website.
    • The legal basis for holding your details
      • We hold information about your order as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it in accordance with requirements to keep legitimate business records.
      • We will only contact you about your order or if you have given your permission to receive further marketing information.

      All of your details are stored with password protection and managed by a designated data controller. You have a right (see below) to ask for your details to be deleted and forgotten and can do this by contacting us.

    • We will also store comments or reviews, if you choose to leave them.
    • IS PERSONAL INFORMATION ABOUT ME SECURE?

      The security of your Personal Information is vitally important to us. All users of the internet should feel safe in accessing and sharing information online and so ensuring that we store your information safely and responsibly is of high priority to us.

      However we all need to understand that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We have set up a series of safeguards and complied with current regulations to protect your Personal Information, but we cannot guarantee its absolute security.

      In the event of a breach of security we pledge to notify you within ten days of its discovery with a plan of action to help you to take any necessary steps if your data has been compromised.

      Your account on this website is protected by a password for your privacy and security. If you access your account via Facebook Connect, you may have additional or different sign-on protections through Facebook. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password (or other sign-on protections) appropriately and limiting access to your computer or device by signing off after you have finished accessing your account.

      We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

      The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.

    • WHAT WE SHARE WITH OTHERS
    • We neither rent nor sell your Personal Information in personally identifiable form to anyone. We share your Personal Information in personally identifiable form with third parties only as described below:

    • Service Providers:
    • We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

      These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Unless we inform you otherwise, our Service Providers do not have any right to use the Personal Information we share with them beyond what we deem necessary to assist us in performing such tasks.

    • User Profiles and Content:
    • Certain user profile information, including without limitation a user’s username and the image content that such user has uploaded to the website may be displayed to other users to facilitate user interaction within the Website or address your request for our services. Any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others. Your username may also be displayed to other users if and when you post comments or upload images through the Website and other users can contact you through such comments. If you sign into the Services through Facebook Connect, your list of “friends” from Facebook may be automatically imported to the Services, and such “friends,” if they are also registered users of the Services, may be able to access certain non-public information you have entered in your Services user profile. Again, we do not control the policies and practices of any other third party site or service.

    • Disclosure of Data:
    • We may release Personal Information when we believe in good faith that release is necessary to comply with laws; enforce or apply our conditions of use and/or other agreements; or protect the rights, property, or safety of our company, our employees, our users, or others. We may exchange information with other companies and organizations (including governmental authorities) for fraud protection and credit risk reduction.

    • Business Transaction
    • We may choose to buy or sell assets. In these types of transactions, customer information (which may include your Personal Information) is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, Personal Information would be one of the assets transferred to or acquired by a third party.

      If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

    • Legal Requirements
    • We may disclose your Personal Data in the good faith belief that such action is necessary to:

      • To comply with a legal obligation
      • To protect and defend the rights or property of VALS International Ventures Private Limited which operates PreHugged.com
      • To prevent or investigate possible wrongdoing in connection with the Service
      • To protect the personal safety of users of the Service or the public
      • To protect against legal liability
      • With Your Consent:

      Except as set forth in this Privacy Policy, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

    • Your Data Protection Rights Under General Data Protection Regulation (GDPR)
    • If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

      You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us

      Please note that we may ask you to verify your identity before responding to such requests.

      Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to India.

      If you would like to make a request, please contact us and we will endeavour to answer and deal with your request as speedily as possible. You will not have to pay a fee to access your personal information. However, we may have to charge a reasonable fee if your request for access is deemed unfounded or excessive.

    • Payments
    • We may provide paid products and/or services within the website. In that case, we use third-party services for payment processing (e.g. payment processors).

      We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

      The payment processors we work with is CashFree. Their Privacy Policy can be viewed here

    • Links To Other Sites
    • Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

      We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

    • WHAT PERSONAL INFORMATION CAN I ACCESS?
    • Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

      • name and password
      • email address
      • shipping and billing information

      The information you can view and update may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us.

    • WHAT CHOICES DO I HAVE?
    • You can always elect not to disclose information to us. However, please keep in mind that we may need some information to allow you register with us or to take advantage of some or all of our features, and if you choose not to provide that information, your ability to use our Website and services may be limited.
    • You may be able to add, update, or delete information as explained in Section V above. When you update information, however, we may maintain a copy of the unrevised information in our records. If you wish to request deletion of your information, please contact us. Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information even if you update or delete it, but we will not use that information in a manner that would identify you personally.
    • If you do not wish to receive email or other mail from us, please change your account settings accordingly. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.
    • CHANGES TO THIS PRIVACY POLICY
    • We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

      We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Effective Date” at the bottom of this Privacy Policy.

      You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    • QUESTIONS OR CONCERNS
    • If you have any questions about this Privacy Policy, please contact us. You have a right to access the personal information we hold about you. To obtain a copy of the personal information we hold about you, please contact us

      Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time.

      Changelog:
      September 18th, 2020: Initial version of this policy put in place.